Option 1 · Delete it in the app
Nothing to submit and nothing to wait for — the app removes everything on the spot.
Open the Parent Zone
Tap the cog in the corner of the stage map.
Pass the parent gate
Answer the short written-word maths question. This is what stops a child getting any further.
Go to Settings → Manage account → Delete account
It's the last item in the list, in berry text.
Confirm
Type DELETE and tap the button. The account, every child profile and all progress are gone immediately.
Only want to remove one child? Parent Zone → Children → tap their name → Remove this profile. That deletes their profile and progress and leaves the rest of the account and any other children untouched.
Option 2 · Ask us to do it
Use this if you've already uninstalled the app, can't get into the account, or would like written confirmation. When you submit the form we email a confirmation link to the account's own email address — that's the only way we can be sure the request came from the account holder, so nobody can have someone else's account deleted. Deletion starts once you click that link.
What gets deleted, and what we keep
Deleted
- Your account and sign-in details
- Every child profile — names, age bands, avatars and any photo you added
- All progress: stars, completed stages and streaks
- Screen-time settings and Parent Zone preferences
- Support emails and any crash reports you sent
Kept, and why
- Billing and tax records, held separately from your account. Law requires us to keep them for [6 years]. They contain a store receipt token and an amount — no child data.
- Anonymised aggregate counts, such as "1,412 stages finished this week". These carry no identifier and cannot be traced back to you or your child.
How long it takes
- Instant
In the app. Confirming in the Parent Zone deletes everything on the device and on our side straight away.
- 2 days
Confirmation email. Requests sent through the form above are answered within [2 business days].
- 30 days
Deletion completed. Within [30 days] of you clicking the confirmation link, and usually within three working days. We email you when it's done.
- +90 days
Backups roll over. Encrypted backups are overwritten on a [90 day] cycle, after which no copy remains anywhere.
Deleting your account does not cancel your subscription
Premium is billed by Apple or Google, not by us, so we cannot cancel it on your behalf — and if you only delete the account you will keep being charged. Cancel it first:
On iPhone or iPad
Settings → tap your name → Subscriptions → Little Learners → Cancel Subscription.
On Android
Play Store → profile icon → Payments & subscriptions → Subscriptions → Little Learners → Cancel subscription.
Refunds are handled by the store you bought from, not by us.
If you're deleting because something isn't working, tell us first — most problems turn out to be a five-minute fix, and we'd rather solve it than lose your child's progress. Contact us and a real person will reply. You can also read exactly what we store and why in the privacy policy, or email [privacy@yourcompany.com] with any question about your data.